Wireless expense management can be a headache for every department head that has to carefully review and monitor usage to determine if wireless access is being abused by employees. Cell phone management at this level requires that each cell phone bill be reviewed for:
411 Connect cost for directory assistance
Long distance expense
Roaming fees
Equipment charges
Excessive text messages
Caller ID charges
Voicemail Access monthly expense
Charges for data downloads
Dietz Communications includes these general areas in our cell phone audit while targeting the kinds of problems that are the most troublesome and create the biggest cost overages for our wireless expense management clients. Outsourcing your business cell phone bill management processes to us will quickly reduce your corporate telecom expense because we account for changes in the industry and technology to help you determine if improved services and features are available at a reduced cost.
Our cell phone wireless expense management audit doesn't stop there, we can also manage the next level of wireless expense management by taking on the responsibilities of validating that each business cell phone is accounted for by conducting a physical inventory of all corporate wireless assets to identify that your wireless assets actually exist.
If you’re considering a total outsourced cell phone management solution we can provide end user help desk support and even build you a company branded web based cell phone ordering portal so that your employees can acquire their business cell phone and equipment based on pre-approved authorization, additionally we will manage the loading of applications, package it and ship the cell phone directly to your employee. Once your employee receives their new cell phone, they only have to call the toll free number that we supply with each kit and our trained technicians will walk them through the activation process, along with answering questions about how to use the different cell phone functions.
The overview that our cell phone bill audits provides us with the intelligence to optimize your business cell phone plans; we analyze cell phone usage minute overage charges, roaming charges, and billed features of each user on the cell phone bill and make recommendations so that optimization can be achieved.
A onetime cell phone audit is available for businesses that want to validate current wireless expense management audit procedures or we can provide on-going support for companies that want to outsource all or partial wireless expense management responsibilities.