Business Local Phone Service Provider Charge Auditing
Local Phone Service Telecom Audit
Local phone service seems to be an area that is the most confusing for
our clients to manage independently, mainly because local phone service
companies are not Customer Service Record (CSR)
friendly. For example, a local service provider will have service
charges on them and no detail of what the charges are for.
Dietz Communications telecom auditors are local phone
service audit specialists. Outsourcing local phone service auditing is a
smart move, an independent evaluation of how your company is managing
local phone service is a quick inexpensive way to validate that your
internal telecom audit processes are sound.
After the
telecom audit is completed we will present a detailed telecom audit
report to your telecom staff and if you decide that you want to reduce
costs by implementing our cost saving recommendations, a telecom auditor
will contact your local phone service providers and make the changes
that you have authorized.
Often, a telecom auditor finds that local
phone service providers charge rates in excess of telecom contract
pricing and when we discover these we fight hard to get the local phone
service providers to refund the overcharges.
No matter the size of the business, from a medium business with hundreds
of employees to Fortune 500 companies with large telecom departments,
virtually all companies obtain substantial refunds and savings from a phone bill audit of their local phone
service bills.
The following are the most
common types of billing errors we find in audits:
Telecom Contract Errors - Most
businesses have contracts for their local phone service. Many contracts
are written with a percentage discount off of tariff pricing but don't
include the tariff price, making it difficult to determine what the
actual pricing should be.
Double Billing - When a business
upgrades their local phone service, frequently, the telephone company
fails to stop billing for the original service and just tacks on the new
charges or creates a new account number for the new upgrades.
Tax Overcharges - Many businesses
qualify for tax exemptions and this is often overlooked. Local phone
service upgrades often are provisioned separately, causing additional
tax exemption forms to be needed in order to qualify for the tax
exemptions.
Wrong Service Types - A clients
location, type of business, telephone system and programming are all
factors used to determine what kind of local phone services is needed,
this is a question many vendors just don't ask, resulting in higher
prices.
Unauthorized Charges - Not a
month goes by that we don't find unauthorized charges on client's bills.
With scamming, cramming and slamming so common a business must cope
with handling this on a monthly basis so that unauthorized charges are
identified, documented and pursued to receive the appropriate refunds.