A Telecommunication Audit by Dietz Communications is a non-invasive way to measure if a change to how your telecommunication invoices are audited is warranted. DC's telecommunication audit is conducted by our telecom auditing team of experts at providing an independent review of telecom carriers billing and usually within four weeks you will have an audit report ready to be presented to your telecommunication staff.
The procedure of having a telecommunication audit conducted is simple, all we need is access to copies of your latest telecom billing so that we can identify the telecom carriers that we need to contact so that a request can be made to have them supply copies of your Customer Service Records (CSR) and we will need any copies of telecom contracts that you have in place.
The act of gathering and organizing your telecom billing will be the hardest task for your telecom staff; we take care of everything else. The importance of providing quality data for our telecommunication audit should not be under estimated, an encompassing telecommunication audit cannot be completed unless the telecom billing provided is current and complete.
DC's telecom auditors are eager to help medium to large businesses that want to evaluate their internal telecommunication auditing processes. Our telecommunication audit is painless and after the initial stage of data gathering is completed your telecom staff can re-focus back on their normal duties and allow us to complete a detailed analysis of your telecom billing.
When the telecommunication audit is completed your executive level telecom auditor will schedule a teleconference to present the telecommunication audit assessment report which will explain in plain language where telecom billing errors were found and what steps need to be taken in order to correct them. No changes will be made to your telecom billing until you have provided explicit permission to take action on each recommendation made.
DC's telecom auditor will then ask for your approval to contact your telecom carriers and initiate billing trouble tickets that start the process of lowering your telecommunication cost and enable you to recover past overcharges.
Telecom auditors can be compensated in several different ways for conducting a telecommunication audit.
Contingency Fee Based - meaning that we share a percentage of the savings and refunds.
Hourly Project Management - this is where we estimate the total hours involved in the telecommunication audit and invoice you on a monthly basis until the telecom project is completed.
Per Bill Audited - we establish a set fee amount based upon the amount of telecom billing to be audited.